You choose where the car is towed
At a crash scene, a tow operator often arrives quickly, sometimes dispatched by police rotation. They will ask where to take the car. You can name the shop you want. Without an answer, the car may go to a yard that is convenient for the operator, and that can add storage charges and delay.
Tell the operator the destination clearly: Proline Collision Center, 74 North Ave, Garwood. If we are closed when the car arrives, call us the next morning and we will pick up from there. Take your plates, registration and personal items out of the car if it is safe to do so.
Ask the operator for the charges before the hook up when you can, and keep the receipt. Your policy may cover towing, so ask your insurer.
If you cannot reach us right away, do not let the operator talk you into a different destination just because it is easier for them. A short call to the accident line, which is answered around the clock, is enough to confirm that we will take the car. Write down the operator's name, the company, and where the car is going, and send yourself a text with the details so you can find it again.
What happens when the car arrives
We log the vehicle, photograph it, and begin an inspection. Because it came in on a tow, we assume there may be structural or mechanical damage and check suspension, steering and frame points. You will hear from us on what we find, and the estimate follows the inspection.
If you do not have a ride home, our rental car assistance page explains what to ask your insurer about rental coverage. Rental coverage usually has a daily limit, and knowing it early helps you plan.
Photograph the car on the truck if you can, and again when it is unloaded. If the car sat in a yard before reaching us, tell us, because we want the record to show the condition in which it arrived. These small notes protect you if a question about when damage happened ever comes up.
Why Rahway drivers choose the neighboring Garwood shop
Because we handle the towing coordination, the estimate, the repair and the insurance paperwork in one place. We are independent and bill all insurance companies directly. You pick the shop that makes sense to you, and we work with whichever insurer you have.
We are I-CAR Gold Class and AAA Approved Auto Repair. AAA members receive 10 percent off labor, up to $75, with their card, not combinable with other offers. Paint work we do carries a lifetime warranty on paint work only.
Insurance and the right to choose
New Jersey lets you choose a licensed repair shop for your vehicle. Your insurer may suggest a shop and you can try to agree on a price with them, but a suggestion is not a requirement, and nobody can promise blanket payment before the car has been inspected. The New Jersey Department of Banking and Insurance has consumer information on auto claims.
Your insurer may offer a tow provider. You can still tell the operator where you want the car delivered, and you can talk with your insurer about how the charges are handled. Start a free estimate if the car is drivable, or call the accident line right away if it is not.
Getting to Garwood from Rahway
Our only location is 74 North Ave, Garwood, NJ 07027. We have no Rahway office. All work is done at the Garwood shop.
Rahway drivers can use Route 28 or the Garden State Parkway and Route 28 as general approaches toward Garwood, depending on where you begin. We will not list turns or distances. Use a live map for current routing.
If your car needs to be towed, we can help coordinate the tow to Garwood. Call the accident line.