What to do on the roadside
Safety comes first. Move to a safe place if you can, call 911 if anyone is hurt or the road is blocked, and exchange information. Photograph the scene before vehicles are moved. If the police are on site, they may call a rotation tow, and you generally have the right to ask where your car is going.
You can call us at any hour. We will help you arrange towing assistance to our shop at 74 North Ave in Garwood, and explain what happens next with your claim.
Choosing where your car goes
New Jersey drivers can choose their repair shop, and that includes where the car is stored after an accident. Storage fees can pile up quickly at some impound lots, so moving the car promptly matters. If a tow driver pressures you to sign something, you can take time to read it and call us.
If your insurance includes towing coverage, keep your receipts. Roadside coverage, collision coverage and rental coverage are separate parts of a policy, and we can help you understand which apply.
After the tow
Once the vehicle is here, we photograph the damage, begin an estimate and help you with the claim paperwork. If the car holds personal items or child seats, remove them when you can. Child seats involved in an accident often need replacement, so ask your insurer about it.
If you need a vehicle meanwhile, our rental car assistance page explains how we can help with that.
What to tell us on the phone
Give us your location, the vehicle make and model, whether the car can roll and steer, and whether fluids are leaking. If the car is in a ditch, against a barrier or blocking traffic, say so, since it changes the equipment needed.
Tell us whether police are on scene and the report number if you have it. Also let us know if you want us to start an estimate while the car is on its way.
Keep your phone charged and your hazards on. Our line is answered 24/7 for accident help.
Before the vehicle leaves the scene
When it is safe, record the towing company name, the destination and a contact number. Ask how storage, release and transport charges are handled, and keep the paperwork. A vehicle moved from the scene may first go to a storage lot rather than directly to your chosen repair shop. Let your insurer and Proline know its location so the next transfer can be discussed.
Remove essential personal belongings only if emergency responders say it is safe. Do not climb into an unstable vehicle or return to a traffic lane for documents. Tell the operator about electric powertrains, unusual ground clearance or visible fluid leaks. Vehicle-specific loading instructions matter; towing assistance is not a promise that every truck or transport method suits every vehicle.
What to gather before your visit
- Photograph the scene and vehicle positions
- Collect the other driver details and police report number
- Note where the car is being towed and by whom
- Remove valuables and child seats where safe
- Call our accident line to plan the next step
How a repair works with us
- Get your estimateSend photos with our short form, call us, or book a time to bring the car in. The estimate is free.
- We handle the claim paperworkWe talk to your adjuster, document damage with photos and send supplements when hidden damage appears.
- Repair and refinishStructure, panels, sensors and paint are repaired in the right order, and we update you along the way.
- Delivery and walkthroughWe go over the finished work with you in daylight, including your paint warranty terms.
Your insurance, your shop
New Jersey law gives you the right to choose your repair shop. We are an independent shop, with no insurer affiliation or referral-program participation. We work with and directly bill all insurance companies. Read more on our insurance page. Paint work we perform carries a lifetime warranty on paint work only; see the warranty page.