Frequently asked questions
Collision repair, claims, estimates, towing, rentals and warranty, in plain language.
Illustrative image, not a photo of our shop.
All questions
Do I have to use the body shop my insurance company recommends?
No. New Jersey law gives you the right to choose your repair shop. Your insurer cannot require you to use a particular one.
Do you work with my insurance company?
We work with all insurance companies and help manage the claim, from the estimate through supplements. We are an independent shop and are not owned by or affiliated with any insurer.
Is the estimate really free?
Yes. Send photos online, call us, or bring the vehicle to 74 North Ave in Garwood.
Can I get help after hours?
Our accident line is answered 24/7 for accident help at (908) 299-6000. Shop hours are Mon–Fri 8 AM–5 PM · Sat 8 AM–1 PM · Sun closed.
What does your warranty cover?
We offer a lifetime warranty on paint work only. It does not cover mechanical work, glass or parts.
Which vehicles do you repair?
All makes and models, including electric vehicles such as Tesla, Rivian and Lucid, and luxury brands. We also repair motorcycles.
What if my car is not drivable?
Call us. We can help arrange towing assistance to our shop in Garwood.
Do you help with a rental car?
We provide rental car assistance: helping you understand your coverage and arrange a vehicle while yours is repaired.
What is a supplement?
A supplement is an update to the repair estimate when hidden damage is found after teardown. We send it to your adjuster so the claim matches the real repair.
Will I pay anything besides my deductible?
If you have collision coverage and the claim is accepted, you generally pay your deductible. Coverage depends on your policy. Items not covered, such as upgrades you request, are discussed before work begins.
Can I book an appointment online?
Yes. Use the booking page to pick an estimate or drop-off time during shop hours.
Do you offer an AAA discount?
AAA members receive 10% off labor, up to $75. Not combinable with other offers. Show your AAA card.
Does my claim have to be filed before I get an estimate?
No. You can get a free estimate first and decide whether to file a claim.
Can you repair aluminum panels?
Yes. Aluminum is repaired using procedures different from steel, and some damage calls for replacement.
Do you calibrate cameras and sensors?
Yes. We offer ADAS, camera and sensor calibration where the repair requires it.
Do you speak Spanish?
Se habla Español. Mention it when you call or choose Spanish on our forms.
What towns do you serve?
We serve Union County drivers, including Garwood, Cranford, Westfield, Clark, Kenilworth, Scotch Plains, Fanwood, Mountainside, Springfield, Roselle Park, Roselle, Rahway, Union, Linden, Elizabeth.
What other services do you offer?
Additional services include Welding, Rustproofing, Upholstery, Detailing, Diagnostics.
Where are you located?
74 North Ave, Garwood, NJ 07027.
Hit something? Start here.
Free estimate, no pressure. Our accident line is answered 24/7.